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Bird's Online Store Disclaimer

Privacy Policy
Web Design by Bird & Bird's Online Store realizes that your privacy is very important to you. We will never share, sell or disclose your personal information to anyone!
Read our Privacy Policy.

What are your business hours?
Our online store is open 24 hours a day, 7 days a week, 365 days a year. We are available in our office, Monday thru Thursday between the hours of 9:00 a.m. and 5:00 p.m. eastern time. Our offices are closed weekends and holidays.

How much is shipping & Handling?
At present we are offering free shipping on all orders that are $200.00 or more excluding sales tax, if applicable. The minimum shipping charge for all orders under $35.00 is $11.50. This is for U.S. residents only. Unless you specify a "Rush Delivery," all orders will arrive via UPS.  Rush Deliveries will arrive by DHL. Please keep in mind that rush deliveries can be quite costly. You will need to contact us for the exact cost of shipping before you place your order.
Free shipping does not apply on "Rush Deliveries."

Before you place your order with PayPal, you may contact us to inquire about the cost of shipping.

Please Note: Due to weight & size, some items may require an additional freight charge. If this is the case, free shipping does not apply. Most of the heavier items are marked so you will know which ones they are. (As an example: coffee tables, large outdoor fountains, any large /heavy / bulky item.)  Contact us and we will let you know if any of the items you wish to purchase fall into this category before we process and ship your order

"Item may require extra freight / shipping charges." 
I thought if I spent $200.00 or more that shipping was free. What does this mean?
Most of the items on our site will not go beyond normal shipping / freight charges. Normal shipping means that if you spend under $200.00 your shipping will be $13.50. If you spend $200.00 or more your shipping will be free. It is possible that some of the items that are larger and or heavier than normal may require us to charge freight or shipping charges even if you spend $200.00 or more. Free shipping does not apply to these items. Even though you may have to pay for shipping, in most cases we are able to charge you a reduced fee. Most of the larger, heavier items are marked so you will know which ones they are. You are always welcome to email us to inquire about the shipping on any item.

Is it necessary for me to create an account with
you to shop at your store?
No, you do not need to open up an account, create a password, or profile to shop with us. We know that most online stores require this, but we do not feel that this is necessary for our store. We want to make shopping at our store simple and uncomplicated for our customers.  You will also notice that you do not have to go from one page to another to get information on an item or to make a purchase. The item, description, price and purchase button are all listed on one page.

Why do I have to confirm my order?
When you place your order, your information will be sent to us from PayPal. To insure there are no mistakes and that you get the correct items that you have ordered, we must confirm the item description and number. At that time we must also confirm your shipping address. Your shipping address is very important because if UPS can not find you, they can not deliver your order. After the confirmation email has been sent to you, you will then have (2) two days in which to respond to the email. If you do not confirm your order within the 2 days, we will assume that there is a problem. At that time, your order will be cancelled. Any funds paid to us for that order will be refunded within 15 days.

All orders must be confirmed before they are shipped, no exceptions.

How will my package arrive?
Your package will arrive by UPS (United Parcel Service).

Can my package be sent to a post office box?
For UPS to deliver, we must have an actual home or business address. They do not deliver to post office boxes. Most of our orders are delivered by UPS.

How long will it take me to get my order?
It depends on where you live & if the item you order is currently in stock. The further you live away from us (we are located in Florida & California) the longer it will take. But normally packages are shipped within 7 to 10 business days of receiving the order unless there is a holiday.  Remember that Saturday & Sunday are not considered business days.  It is possible for some specialty items to take up to three weeks.  If you need a confirmation on your order, you may mail us at any time.

What if I want to change or cancel my order, how long do I have once you receive my details?
We have never had this happen, but feel this question needs to be 
answered. Once you have placed your order and we receive the details, we will email you to verify that your shipping details and the details of the items you wish to order are correct. 

You will have exactly 48 hours (forty-eight hours), two days from the date and time of purchase to notify us that you wish to cancel or change your order. After the 48 hour period, you order can not be changed or cancelled.

Once your package is processed, there is no way that we can stop the order. At that point if you want to return or exchange your order, you will be responsible for the cost of shipping the package back to us and any fees associated with your order. We will not accept any returned packages that are not pre-paid. Please read our return policy.

What is your Store Guarantee?
Every product you buy from us must be free of defects or you may return it immediately for replacement.
{Please read "return policy" below.}

What is your return policy?
Damaged Merchandise
You must email us within 2 days of receiving your order letting us know your order was defective or damaged in transit. Merchandise must be returned in it's original packaging. This includes any plastic packaging, boxes or instructions that came with your product(s). Items not meeting the above conditions will not be considered for replacement. No refunds, exchanges or replacements will be issued after 15 days.

Non-defective Merchandise
All non-defective merchandise must be returned to us postage paid within 15 days of the date of delivery. (You must pay the postage and handling and any fees associated with your order, to send your order back to us) Shipping and handling is not refundable. You must email us so that we may give you the information you need to return your order. Items must be in their original packaging. If the inner packaging has been torn or opened, the item can not be returned. Items must be in the same condition as they were when they were mailed to you. If the items have been opened, used, or damaged in any way, they can not be returned for a refund or store credit. Non-defective merchandise returns will incur a 20% restocking fee. No refunds or exchanges will be issued after 15 days. Items not meeting the above conditions will not be considered for refund or exchange.


 FREE ITEMS
If you return your order and received a free item or free gift with it, this item must also be returned (postage paid) within 15 days. If the item is not returned, has been opened, used, or damaged in any way, you will be charged the full price of the item. The cost of the item will be deducted from your refund.

If I have a question or a problem with my order, how do I contact you?
Visit our contact page. There you will find many different ways to contact us. If we can not get things resolved through e-mail or a messenger, then we will call you by phone.  If at any time you would like to discuss your order or any of the items we carry in our store, we would be happy to call you.  (within the U.S. only)

How will I know when you have received my order?
As soon as we receive notification of your order from PayPal, we will send you an e-mail right away. Make sure the e-mail address you enter during your purchase is correct so that we may contact you.  If you do not hear from us within 48 hours, it means that something has went wrong processing your order.  If this happens, please contact us as soon as possible.

I don't have a credit card, do you take other forms of payment?
Through PayPal, you can have money withdrawn from your bank account and credited to us. You do not have to join PayPal to use their services.  This is our preferred method of payment.

Under special circumstances we will accept a business or personal check with proper identification (drivers license or other valid identification). The bank must be within the United States.  Please note that paying by check will delay your order. Your order will not be processed until the check has cleared our bank. This could take 7 to 10 business days. Checks that are returned non-sufficient funds will incur a service charge of $25.00. Other than using a credit card, the fastest way to get your order would be to purchase a money order. Money orders are processed immediately. To order merchandise with a check or money order you must email us.  We reserve the right to reject any check or money order that is suspicious or does not follow our guidelines.

I live outside the United States, how do I place an order?
Shipping charges have been calculated for U.S. residents only, you will need to contact us so we can calculate the cost of shipping to get a package to you. We will need your exact address to calculate the shipping and also the numbers and prices of the items you wish to purchase. You will then be able to buy the item with the appropriate shipping through PayPal. Please note that shipping outside the U.S. can be expensive. I will inform you of the cost before shipping your order.

How do I purchase a gift certificate from your store?
You can purchase one of our gift certificate's through Paypal.  They keep track of the balance you have left on your certificate. This option requires that you have an account with PayPal. They will send the certificate to the person of your choice or you can print the certificate out and send it yourself.

Can I purchase a certificate for someone who lives outside the United States?
At the moment, gift certificates can only be redeemed within the United States.

How long will my gift certificate be valid?
This will be determined by Paypal.

Can I redeem my gift certificate for cash?
Certificates can not be redeemed for cash or be combined with any other offer.  Certificates may only be redeemed for merchandise from Bird's Online Store.  Gift certificates are non-refundable and can not be resold.

Is my gift certificate transferable?
No, the certificate is not transferable and must be used by the person whose name is listed on the certificate.

A friend purchased a certificate for me, how do I redeem it?
The certificate was purchased through "PayPal, so you will not need to do anything because they store all the information for you. You can tell if it was bought through PayPal by looking for the PayPal logo on the top of the certificate. When you make a purchase from our store, PayPal will deduct the amount from your certificate. If you go over the amount of the certificate, you would pay them the difference.

What can I purchase with my gift certificate?
You may use the value of your certificate toward anything for sale at our store.  You can not use your gift certificate to purchase more gift certificates.

Does free shipping apply to gift certificate purchases?
Free shipping is offered on all purchases of $200.00 or more excluding sales taxes.  If you purchase a gift certificate for $200.00 or more, the full amount of the certificate must be used all at once to receive free shipping.

Are batteries included?
Unless it is specified within the products description, batteries, candles, and oils are not included with any of our products.

What are your products made from?
For a complete description of what some of our products are made from,  CLICK HERE. A new window will open.

I would like to know when you add new items to the store.
We have a mailing list that you can join if you wish to be notified of updates. The link to join is located in the menu at the top of our pages or you can click here. Your e-mail address will not be shared with anyone else. The only time you will receive a mail will be to inform you of new product additions & special offers which usually happens about once a month.  We do not sell or share your information with anyone.

Will I be charged sales tax?
We are required to charge sales tax to anyone who lives in Florida (7%) or California (7.75%).  No other states will be charged sales tax.

I ordered a product and it is not in stock, what now?
All products on this site & in the catalog are subject to availability. It does happen but it is very rare when we do not have an item in stock. If you order a product and it is not in stock, we will be able to give you the date that the item will be available again. (Usually this is within a short amount of time) At that point, you may decide whether you want to wait for the item to restock or if you want to cancel that part of your order.

When I went thorough check out at PayPal, it said I was making a payment to Web Design by Bird & Bird's Online Store. Is this okay?
Yes it is. We actually own both companies so this is fine. It will not affect your order in any way. Our banner is on the payment page.

Do you sale to retailers?
Yes, we do but in order to get a discount price, you must purchase in bulk. You are welcome to mail us with any questions you might have.

I was here a month ago and saw something that I wanted to buy. I came back this week to make my purchase and the item is no longer on your website. Is this item still available?
We are constantly moving and replacing items on a weekly basis. Some items do get discontinued but there is a good chance that the item you want is still available. We wish we could list all the items that we carry here on our website, but there are just too many. You are welcome to mail us and describe the item that you are looking for and we will do our best to see if it is still available.

Where are you located?
We are a small family operated business.  Our main office is located on the west coast of Florida. Want to know more, visit our "About Us" page.